Head of Business Operations & Transformation

Shape The Future. Own Your Impact. Evolve with Payara.

At Payara, we aren’t just platform software, we shape the future of businesses. Whether you're driving operational excellence, leading strategic projects or creating code, your work ensures our customers continue to receive excellent products and services.

We believe in ownership, accountability, and collaboration. We strive for excellence, pushing boundaries, and creating impact. Your curiosity will inspire others and drive success.

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable.

Create impact. Drive change. Grow with Payara.

Role Overview

As Head of Business Operations & Transformation, you will drive company-wide performance, deliver operational excellence, and pioneer digital transformation through AI, automation, and innovative practices. This is a critical leadership role with influence across every operating layer of the organisation, ensuring seamless alignment between company objectives, business processes, and the digital agenda..

Summary Details

Role: Head of Business Operations & Transformation

Seniority: Senior

Location: Europe (100% Remote)

Compensation: Rate dependant on local market location and experience

What you will do 

Company Goals

• Own company goal performance management – design, update, and report on OKRs, KPIs, and strategic initiatives, aligning all efforts with organisational objectives.
• Partner with senior leadership and internal stakeholders to maximise impact and ensure digital efforts directly support business goals.

Business Operations

• Drive and manage organisation-wide communications and change management initiatives.
• Oversee, develop, implement, and enhance operational processes to maximise efficiency, effectiveness, scalability, and regulatory compliance.
• Serve as a strategic executive to leadership: manage schedules and documentation, drive special projects, and deliver actionable data insights.
• Oversee business continuity and disaster recovery (BCDR): identify operational risks, devise solutions, and ensure corrective actions are implemented.
• Lead on corporate policy and process design, legal compliance, and maintain company-wide PESTEL and risk registers.
• Support procurement strategy and resource management in partnership with the CFO, prioritizing cost-effective solutions.
• Coordinate cross-departmental projects and initiatives, foster strong stakeholder relationships, and develop innovative internal solutions to drive efficiency and improve user experience.
• Safeguard sensitive information, upholding the highest standards of professionalism and discretion.
• Monitor and enforce compliance with all relevant laws, regulations, and company policies.

Digital Transformation

• Champion the continuous improvement and optimal use of current systems, researching and deploying AI and automation to deliver productivity gains and embed a digital-first mindset.
• Lead the rollout and adoption of AI tools throughout all business units.
• Develop and deliver an AI literacy programme for all staff, enabling a confident transformation towards a human/AI-hybrid workplace.
• Lead and inspire the Centre of Excellence, guiding the execution of the digital strategy and embedding new or improved digital solutions across the organization.
• Analyse organizational data to generate strategic insights, guiding leadership decisions on process improvement and technology adoption.

What you will bring

• Extensive (8+ years) experience in business operations, project management, or senior operational roles.
• Proven track record managing complex technology implementations, particularly AI tooling.
• Deep understanding of compliance frameworks, risk management, and business continuity.
• Strong communication, organisational, and relationship-building skills.
• Advanced analytical abilities and proficiency using data and analytics platforms for decision-making.
• Outstanding discretion and integrity in supporting executive leadership.
• Expertise in financial management and decision-making.
• Experience leading operational transformation, leveraging analytics to optimize performance.

Who Should Apply?

This opportunity is ideal for a dynamic operations leader passionate about technology-driven transformation, regulatory compliance, and strategic business support. You thrive balancing hands-on operational responsibility with big-picture priorities and excel at finding creative solutions to business challenges, with the drive to build a best-in-class, digitally enabled workplace.

 

What we offer

• 100% Remote flexible working. 
• Annual allowances for L&D
• Paid time off to celebrate your birthday, for volunteering or charity work, or to focus on your mental well-being. 
• Loyalty rewards. 
• Welcome gifts and limited-edition swag. 
• Annual company retreat.
• Clear career progression plan
• Plus, many more!

Please visit www.payara.fish/joinus for more details. 

Check out our culture page on Instagram @payaraculture 

We are an equal opportunities employer. If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed

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